Privacy Policy

At Brelanox, we respect the privacy of individuals who engage with our automotive services across Australia. This Privacy Policy sets out how we handle personal information consistent with applicable Australian requirements and sound industry practice. It explains what data we collect, how we use it, the circumstances under which it may be shared, and choices available to you.

Information we collect may include contact details such as name, email address, and phone number; vehicle details such as make, model, registration, and service history; and interaction data such as booking times, service preferences, and communications with our team. Where you visit our website, we may collect device information, pages viewed, and general usage analytics to help us understand interest in our offerings and improve site performance.

We use personal information to provide and improve services, confirm bookings, issue reminders, send service updates, and respond to enquiries. For vehicle work, data enables us to perform diagnostics, source parts, document findings, and communicate options. With consent or where permitted, we may share updates about relevant maintenance intervals, seasonal checklists, or changes to our operations that could affect your visit.

We may share information with trusted providers who support our operations, such as payment processors, IT and hosting services, booking tools, communications platforms, and parts suppliers. These providers are engaged to handle data only for agreed purposes and must apply safeguards that align with our expectations. Where required by law, we may disclose information to regulators or authorities following valid processes.

We apply administrative, technical, and physical measures designed to protect personal information from unauthorised access, alteration, or misuse. Safeguards include access controls, encryption in transit where suitable, staff awareness, and data minimisation principles. While every reasonable effort is made to protect data, *** method of transmission or storage can be fully guaranteed; we review our approach and refine safeguards over time.

Retention periods depend on the nature of the information and our operational or legal needs. Service records may be kept to support warranty considerations, recurring maintenance, or local compliance. When data is *** longer needed for the purposes described, steps are taken to archive or securely delete it in line with our retention practices.

You can request access to the personal information we hold about you and ask for corrections where details are inaccurate or incomplete. You can opt out of certain communications by using provided links or by contacting us directly. Where consent forms the basis for a use of data, you may withdraw that consent, and we will apply the change going forward.

Our website may use cookies and similar tools to remember preferences, measure engagement, and support security features. You can adjust browser settings to limit or disable certain categories; however, essential cookies that support core site functions may be necessary for proper operation. Details about cookie categories and choices are provided in site notices and this Policy.

If our practices change, we will update this Policy and revise the effective date. Continued use of our services following an update indicates that you have reviewed the changes. For significant updates, we may highlight revisions on our website or through direct communications.

For questions, requests, or concerns about privacy, please contact us using the details below. We aim to respond promptly and address matters in a respectful, transparent manner.

Effective date: 01 July 2026.