Legal & Regulatory Information
Brelanox operates across Australia. This page summarises your rights under Australian Consumer Law, our warranty and liability terms, ABN and contact routes for disputes, recalls and legal requests.
- ABN: 41 987 654 321
- Address: 27 Kent Street, Sydney NSW 2000
- Phone:+61475839201
Terms of Service & Key Notices
These terms set expectations for bookings, estimates, payments and scope of repair. Estimates are provided in good faith; unexpected faults discovered during repair may change cost and timeframes. We will notify you before proceeding.
By authorising work you accept these terms. For full details request a copy using the form on this page.
Consumer Guarantees (Australian Consumer Law)
Services supplied by Brelanox are covered by consumer guarantees under the Competition and Consumer Act (ACL). You are entitled to remedies if services are not delivered with due care and skill, are not fit for purpose, or not provided within a reasonable time.
We will remedy defects by re-performing services or providing a refund where appropriate. For major failures you may choose a refund or have the service re-performed.
- Repairs at *** extra charge if the work fails
- Refunds for major failures
- Clear written estimates
Warranty, Liability & Limitations
Brelanox provides manufacturer-aligned warranty terms for parts where applicable and a workmanship guarantee for repairs we perform. Warranty duration and coverage depend on the part supplier and service performed.
To the fullest extent permitted by law, Brelanox's liability for breach of any implied term is limited to re-performing the service or refunding the service fee. We are not liable for indirect or consequential loss (subject to consumer law).
Common Legal Questions
Privacy & Data Handling
We collect personal information necessary to provide services and communicate with you. Details of our handling practices, retention periods and admissible disclosures are in our Privacy Policy.
Requests for access, correction or deletion should be made via the form below or by contacting our privacy officer at Brelanox@outlook.com.
Document Requests & Dispute Submission
Use this form to request copies of estimates, invoices, warranty documents or to submit a dispute. We will acknowledge within 7 business days and propose next steps.
By submitting you agree we may retain the information to process your request in accordance with Australian privacy laws.Escalation & External Remedies
If we cannot resolve a dispute, consumers in Australia may seek remedies via state consumer affairs agencies, the Australian Competition & Consumer Commission (ACCC) or pursue civil remedies. For privacy complaints contact the Office of the Australian Information Commissioner (OAIC).
We encourage contact first so we can seek to resolve matters directly and promptly.